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Frequently asked questions
The questions we hear most about traveling with pets and buying gear from MilePaw.
Can I place an order right now?
Checkout is in demo mode while we finish connecting our commerce backend. You can browse, compare and build a bag, and your bag is saved on your device. Orders open as soon as checkout is live.
How do I know what size to buy?
Every product page includes fit notes and dimensions, and our guide on measuring for a carrier walks through the three measurements that matter: length, shoulder height and chest girth.
Can I fly with a MilePaw carrier?
Airline under-seat requirements vary by airline and aircraft and change over time. Always confirm current dimensions directly with your airline, and measure the carrier itself.
Do you make safety or crash-test claims?
No. We describe what a product does and how it fits. We do not publish crash-test results, certifications or ratings we cannot substantiate.
Where do you ship from?
We work with U.S.-focused fulfillment partners. See our shipping page for current details.